The call center industry has seen growth in the last 15 years. Companies want to adhere to their customer needs in an efficient manner. As a result, corporations set strict standards to capitalize on the multitasking skills of call center agents who are willing to enter this work environment.
The industry has become so diverse agents have the opportunity for telecommuting, offline work, and advancement in cross skills training. At first this seems like an ideal profession that is continually growing and always seeking ambitious individuals who want to grow within a corporation.
There are dangers in working in call centers that I have previously discussed is past blogs. It is easy to ignore the dangers to your own personal health and social well-being. It is also important to understand the benefits your company offers to endure your health.
Consider other fields of employment such as construction workers, bank tellers, or even police officers. Each of these fields ensure safety measures to ensure workers have a measure of safety provided. These measures are governed and ensured in most cases for the safety of the employee and the clients they assist.
Similarly call center agents enter dangerous environments that are deadly. Even with extensive training there is no way to prepare a human for:
In addition, to these life-threatening illnesses, there is also the variant pay scale. Call center agents can make anywhere as low as 7.50 per hour or as high as 30.00 per hour. The higher rate in pay the increase in danger to the individuals who choose this line of work. There are corporations who provide reasonable health insurance and other benefits to try to assist. However, considering the risks there is more that can be done that corporations are not willing to pay for. Some benefits to provide a safe work environment can include:
It seems like navigating through the corporate shield to protect your health and social well being is difficult. If anything, it is scary. There is a fear of losing employment trying to ensure your own protection. Therefore, it is imperative you are not afraid to ask the scary questions. Consult your supervisor to find out what is available to you. If your supervisor cannot help you, consult your H.R department.
At the end of the day of a company is not willing to provide you with what is needed to protect you from the dangers of the job they created for you may have, it may not be a good company to work for. Don’t give up without a fight and always take care of you first. You are your best investment and you are only marketable if you are alive and happy.
Juanita Espino B.S. Comm., M.A.Ed.
Communications Consultant and Professional Advisor